Due to the shipping delay and as is described on our website, full refunds for non-on-time-delivery orders are not available for the following circumstances: Other exceptional circumstances outside the control of (Please refer to: ) . For this reason, we have extended the Seller’s Guaranteed Delivery Time by 15 calendar days. This applies to all escalated disputes for orders that were shipped during 2015/10/1 to 2015/10/31. We apologize for any inconvenience this logistics delay may have caused and appreciate your patience.
Dear vlad nikita,
Thank you for contacting I am sorry to hear that you are not satisfied with your order 70054735214710.
According to the shipping information, the package has been shipped out by the seller and it is in transit currently. Thanks for your patience for waiting for the international package. Since your package is still in protection time and your order will be protected by , you’ll be refunded if you don’t receive the package when purchase protection ends.
Solutions:
Option 1: Please continue to wait for 10 days
Response time: 10 days
According to the shipping information, the package has been shipped out by the seller and it is in transit. Please wait in patience and confirm with us whether you have received the goods when purchase protection ends.
If you have received the goods in good condition, please cancel this claim and confirm order received. If we don’t receive any feedback about the product problems after the goods are delivered, we will release the payment to your seller based on the delivery information.
Your understanding and cooperation will be appreciated.
Best regards,